CarePlanner FAQs
CarePlanner aims to enable our agency to achieve more with less; improving the accuracy and quality of the care given.

Please take the time to look at some of the Frequently Asked Questions (FAQs)

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  • How do I start using CarePlanner?
  • What do I do with CarePlanner?
  • What do I do when I can’t log in or out of the CarePlanner app due to the app crashing or freezing?
  • What do I do when I know I have a shift but can’t see it on my CarePlanner app rota?
  • Why is there a large discrepancy with the mileage on CarePlanner with my Google Maps/Sat Nav?
  • What if there are road closures or diversions?
  • I’ve had to stay a few minutes after my rostered time because the relieving worker were late. Will I get paid?
  • I do not have a functioning smartphone or internet access. Can I still work shifts?
  • What happens if I change my phone?