CLCA Nursing’s 2020 Digital Goals

The care industry is facing change; speaking at the Policy Exchange in late-2019, Matt Hancock, the Health Secretary, suggested that the CQC would begin assessing how appropriately providers are using digital solutions, something they’ve not previously done. (Click here to learn more). Alongside this, with the CQC actively endorsing digital systems, there’s never been a more important time to make the switch and CLCA Nursing is very much embracing this and will be trialling and rolling out several projects throughout the course of 2020.

During 2019, led by our Clinical Manager, Paul Maybury, the team identified several key areas and processes that would benefit immensely from digitising. By improving our efficiency in these areas, we are freeing up time to focus on delivering the highest quality of care we can.


Our sister company, CLCA Assistance, has successfully trialled and rolled out an availability system that allows staff to provide their own availability which the office team can view and pass over for rostering. We are currently in talks with the system designers to reconfigure this system for CLCA Nursing which we hope to trial early in 2020.


Working alongside the availability system, our Bookings and Clinical Department will be managing all of our client rosters through a digital system. Not only will this be used by the office teams but staff have a unique login to view their personal schedules ahead whilst also being contacted for short-notice and ad-hoc shifts through the app itself. The team are in the final stages before rolling out in February 2020.

Care Management

CLCA has signed up with a home care management software tool, that connects an app for carers with a software programme for care managers which empowers us to deliver the best care. The system allows us to plan the care, log, track, amend and create medication schedules with an intuitive eMAR, raise and respond to alerts, record client’s preferences. Furthermore, it makes it easy to audit our care, with detailed information about every visit, medication, and concerns – instantly available as soon as a carer submits their report through the app.

As of early-2020, we will be trialling this and tweaking it ready for a complete launch later in the year.


Training is one of the most important challenges in an organisation, particularly in a heavily regulated industry such as healthcare and rightly so! We have sourced a company that provides digital learning solutions for health and social care, helping pressurised organisations achieve efficiency whilst crucially safeguarding service-users and raising the quality of care.

We are hoping to achieve once we have rolled this out early to mid-2020:

  • Reduced clinical variability and more reliable services
  • Higher quality, consistent training for all staff
  • Increased absorption and retention of course content
  • Raised staff proficiency and productivity
  • Improved outcomes and experience for service-users
  • Better staff enjoyment and feedback
  • Confident compliance


As much as we are embracing technology, we fully appreciate that this may not be the easiest transition for people and we will always offer alternative solutions if any of the changes are problematic. We hope that people view this as an exciting time for the company and shows how far the company has come since its establishment. | 01743 460957